Terms & Conditions

These Terms & Conditions form an agreement between you and the Trynjo Platform ("Trynjo", "we", "us" or "our"). By accessing the website, creating an account, submitting a vendor application, purchasing a membership or Try-On credits, or otherwise using the platform, you confirm that you have read and accepted these terms.

You must be legally capable of entering into this agreement. If you use Trynjo for a business or another organisation, you confirm that you are authorised to accept these terms on its behalf.

Trynjo is a clothing-focused, multi-vendor software platform. It provides approved vendors with tools for public storefronts, product catalogues, inventory, in-store point-of-sale operations, coupons, customer management, analytics, memberships, and eligible AI Virtual Try-On features.

Public storefronts allow customers to browse products, use store- specific accounts, maintain carts and wishlists, and access available Virtual Try-On features. Trynjo does not currently provide online customer checkout, delivery, shipment, marketplace order fulfilment, or customer order tracking. A vendor's in-store or separately arranged sale remains a transaction between that vendor and its customer.

• Account, business, contact, address, tax, and verification details must be accurate, current, and lawfully provided.
• Vendor registration is subject to email verification, document review, membership selection, payment requirements, and platform approval. Payment alone does not guarantee business approval unless an authorised automatic approval flow confirms access.
• You are responsible for protecting passwords, recovery details, two-factor authentication methods, and all activity performed through your account. Notify us promptly if access may be compromised.
• Accounts and access rights may not be sold, transferred, rented, or shared in a way that bypasses platform controls.

Vendor features and limits depend on the active membership and its recorded plan terms. Prices, sale prices, durations, product limits, and included Try-On credits are displayed before a request is submitted. Unless stated otherwise, amounts are shown in Indian Rupees and applicable taxes or statutory charges may apply.

Supported flows may allow verified online payment through Razorpay or manual cash verification. Renewals, upgrades, Try-On credit purchases, and other paid requests take effect only after the required payment and approval states are completed. Failed, abandoned, or unverified payments do not create an entitlement.

Membership expiry, suspension, cancellation, or a plan limit may restrict operational features without deleting data that the platform is required or permitted to retain.

• The requester must contact Trynjo support from the registered email address and provide the account, payment reference, payment date, amount, and reason for the request.
• Try-On credits that have been reserved or consumed are not refundable. Where credits or paid services have been partly used, any eligible refund may be limited to the unused portion or refused where the benefit cannot be reversed.
• An account or membership cancellation does not automatically create a refund. The refund request must still be made within the 3-day period and satisfy this section.
• Approved online refunds are returned through the original payment method. Bank or payment-provider processing time is outside Trynjo's control. Cash refunds, when approved, require payment verification and coordinated settlement.
• This policy applies to fees paid to Trynjo. A customer's purchase from an independent vendor is governed by that vendor's own sale, return, and refund policy.
• Nothing in these terms removes rights that cannot lawfully be excluded. Duplicate charges, confirmed payment errors, or refunds required by applicable law will be handled as legally required.

• Vendors are independent businesses and are responsible for their products, descriptions, images, prices, taxes, stock accuracy, warranties, customer service, and legal compliance.
• Vendors must have all rights, licences, registrations, consents, and permissions needed for their business and uploaded content.
• Vendors are responsible for in-store or separately arranged sales, receipts, fulfilment, returns, exchanges, and customer disputes.
• Inventory, POS, coupon, analytics, and customer-management tools must be used accurately and only for the vendor's authorised business tenant.

Storefront accounts are scoped to the relevant vendor store. A customer must provide accurate account information, keep credentials secure, and use carts, wishlists, likes, and other features lawfully.

Product availability, pricing, sizing, store policies, and any sale completed directly with a vendor are controlled by that vendor. Trynjo supplies the software environment and is not the seller of a vendor's clothing products.

Virtual Try-On generates an illustrative image using an uploaded person photo and an eligible garment image. Results are estimates, may contain visual inaccuracies, and do not guarantee size, fit, colour, texture, appearance, availability, or a purchasing outcome.

• Upload only a photo of yourself or a photo you are authorised to use.
• Do not upload unlawful, explicit, deceptive, infringing, or privacy-violating material, including images of a child without lawful guardian authority.
• A successful generation consumes the applicable Try-On credit; processing may temporarily reserve a credit. Provider or safety limitations may prevent a requested result.

Trynjo and its software, branding, layouts, documentation, and platform-owned material are protected by intellectual-property laws. These terms grant only a limited, revocable, non-exclusive right to use the platform for its intended purpose.

You retain ownership of content you lawfully submit. You grant Trynjo the limited rights needed to host, process, resize, display, transmit, secure, and moderate that content to operate and improve the requested services. You remain responsible for the content and the permissions needed to use it.

• Do not break any law, violate another person's rights, commit fraud, impersonate others, or submit false verification information.
• Do not bypass tenant boundaries, permissions, membership limits, credit controls, rate limits, authentication, or security measures.
• Do not upload malware, probe for vulnerabilities, disrupt the service, scrape protected information, or reverse engineer the platform except where such a restriction is prohibited by law.
• Do not use customer data, verification documents, or generated images outside the lawful purpose for which access was granted.

We work to keep Trynjo secure and available, but uninterrupted or error-free operation is not guaranteed. Maintenance, internet or device conditions, provider outages, security events, legal requirements, and events outside reasonable control may affect access.

Some functions rely on third-party services, including payment, email, storage, and AI providers. Their availability and processing times may affect the platform, and their own terms may also apply to the services they provide.

We may restrict, suspend, or terminate access when an account is pending review, lacks active entitlement, violates these terms, creates legal or security risk, misuses customer information, fails required payment, or threatens the platform or another user.

You may stop using the platform or request account closure, subject to payment obligations, record-retention duties, pending disputes, and the 3-day refund policy above. Terms that should reasonably survive termination—including payment, ownership, liability, and dispute provisions—will continue to apply.

To the extent permitted by law, the platform is provided on an "as available" basis. Trynjo does not guarantee a vendor's products, customer demand, sales, profitability, inventory accuracy, AI output, or the completion of transactions outside the platform.

To the extent permitted by law, Trynjo is not liable for indirect, incidental, special, or consequential loss, loss of profit, business, goodwill, data, or opportunity arising from platform use. Nothing in these terms excludes liability or consumer rights that applicable law does not permit us to exclude.

We may update these terms to reflect platform, legal, security, or operational changes. The effective date at the top of this page will be updated when revised terms are published. Where a change is material, we may provide additional notice through the platform or registered contact details. Continued use after updated terms take effect means you accept them.

These terms are governed by the laws of India. Before starting formal proceedings, you agree to contact us and make a good-faith effort to resolve the concern. Subject to any mandatory consumer forum or other legal right, disputes will be handled by the competent courts having jurisdiction over Trynjo's registered place of business.

For questions about these terms or to submit an eligible refund request within the 3-day period, contact us from your registered email address and include the relevant account and payment details.